🔧Troubleshooting
Common issues and how to fix them.
Login Issues
Can't Login
Symptoms: Login button doesn't work, error message.
Solutions:
Clear browser cache and cookies
Try incognito/private mode
Check internet connection
Verify credentials are correct
Try different browser
Session Expired
Symptoms: Suddenly logged out, "session expired" message.
Solutions:
Login again - sessions expire after 24h
Check if you logged in from another device
Clear localStorage and try again
Phantom Won't Connect
Symptoms: Phantom popup doesn't appear or closes immediately.
Solutions:
Make sure Phantom extension is installed
Unlock your Phantom wallet
Try disconnecting and reconnecting
Refresh the page
Check Phantom is on correct network
Wallet Issues
Balance Not Showing
Symptoms: Wallet shows 0 balance when you know it has funds.
Solutions:
Click refresh button
Check you're on correct network (mainnet/devnet)
Wait 30 seconds for auto-refresh
Check wallet on Solscan to verify
Generate Wallet Failed
Symptoms: Error when trying to create new wallets.
Solutions:
Check you haven't hit wallet limit
Refresh page and try again
Check backend server is running
Import Failed
Symptoms: Can't import existing wallet.
Solutions:
Verify private key format (base58)
Ensure key is complete (no truncation)
Check wallet isn't already imported
Transaction Issues
Transaction Failed
Symptoms: Trade or transfer shows error.
Common Causes:
Insufficient balance (include fees!)
Slippage too low
Network congestion
Token has transfer tax
Solutions:
Check you have enough SOL for fees (~0.01)
Increase slippage to 15-25%
Increase priority fee
Wait and retry during less busy times
Transaction Stuck/Pending
Symptoms: Transaction submitted but not confirming.
Solutions:
Check transaction on Solscan
If not found, retry with higher priority
Wait - Solana can be slow during congestion
Don't spam retries (can cause duplicates)
Swap Returns Wrong Amount
Symptoms: Received less than expected.
Causes:
Slippage execution
Token has tax/fee
Price moved during execution
Prevention:
Use lower slippage for stable pairs
Check token for taxes before trading
Trade during low volatility
Launch Issues
Token Creation Failed
Symptoms: Launch button shows error.
Solutions:
Check all metadata fields are filled
Verify image is valid (PNG, JPG, GIF)
Ensure you have enough SOL (0.1+ recommended)
Check you're on mainnet
Try reducing number of bundle wallets
Bundle Rejected
Symptoms: Jito bundle not accepted.
Solutions:
Increase Jito tip (0.01 SOL recommended)
Reduce bundle size (max 5 transactions)
Check all wallets have balance for fees
Try again - bundles can be rejected due to timing
GET CA Not Working
Symptoms: Can't get contract address before launch.
Solutions:
Fill ALL required metadata fields first
Ensure image is uploaded
Check console for specific errors
Bridge Issues
Exchange Stuck
Symptoms: Bridge shows "waiting" for a long time.
Solutions:
Check you sent exact amount required
Verify deposit address was correct
Check source chain for confirmations
Wait - some chains need many confirmations
Contact ChangeNow support with exchange ID
Wrong Amount Received
Symptoms: Got less than estimated.
Causes:
Rate changed (standard rate type)
Network fees deducted
Very small difference is normal
Prevention:
Use fixed rate for important amounts
Account for network fees
Performance Issues
Slow Loading
Symptoms: Pages take long to load.
Solutions:
Check internet connection
Clear browser cache
Disable browser extensions
Try different browser
Check if backend is responding (might be cold start)
High Memory Usage
Symptoms: Browser becomes slow.
Solutions:
Close other browser tabs
Refresh the page
Avoid opening many wallet details at once
Still Need Help?
If none of these solutions work:
Telegram: @ObsidianSupport
Email: [email protected]
When contacting support, include:
What you were trying to do
Exact error message
Browser and OS
Transaction signatures (if applicable)
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